Order Process
Once an order is complete, Online Growshop Alien and the customer will receive an Order Confirmation. This is the only data we have nothing else is stored on our computers. The Order Confirmation is the only data we have from our customer. Once the package is shipped, we remove the upper part of the Order Confirmation which contains your shipping info. We only keep the lower half which is the Order Number and Products ordered. All shipping is done on Tuesdays, Wednesdays and Fridays.
Seed Orders Stealth
If you only wish to purchase seeds, you must select the option "seeds-graines-zaden" when checking out. By doing this, you will be granted lower shipping costs for seed orders only. You may not use this option if you buy products. We use Priority Shipping WorldWide for seed orders which means all customers will receive their order in 2-10 days for Europe and 7-18 days Outside of Europe. Seeds
7 euro shipping costs
Seeds Traxity
This option is only available in the following country's for the moment:
9 euro shipping costs
Shipping: We ship WorldWide
- Before you order, make sure that you are aware of the local laws in the country you live in. We take no responsability for any actions that you are to make with our supplies.
- All orders will be sent out in a neutral package, without any noticeable writings or pictures on the package. We dont put anything else in the package that is related to us. Even no bill. The order confirmation sent by e-mail is your receipt.
- Delivery: We ship out our orders 2-3 times a week. Estimated arrival depends on your country, mostly within 2 days-3 weeks.
Europe
Package Track and Trace
Customers in Europe have the option to track their package and follow it untill it arrives at the destination. We have found this option rarely used because most orders arrive after or within 1 weeks time. When we ship your package it will get a barcode, which is scanned several times through out its travel. We can give you this code and a web adress for you to track it on. If you want this option request it in "Notice to Us" when making your order.
Priority
If you choose priority for shipment option your package should arrive after or within one week time counting from the day we sent out your package in Europe. We only offer Priority for orders in Europe to ensure fast delivery,for customers outside europe we offer also Priority Shipping (2 days-2 weeks) and Priority Express which is the fastest possible shipment method. Express shipments get Priority above everything else in the land of destination.
Belgium 1-2 days Ireland 2-3 days Denmark 2-3 days Portugal 3-4 days Germany 2-3 days Spain 3-4 days Finland 2-4 days Uk 2-4 days France 2-3 days Sweden 2-3 days Greece 2-6 days Italy 3-5 days
Others:
Priority shipments for Europe will take between 2-6 days for the packages to arrive. From May 1 2004 Europe is expanding and we will also send Priority Europe to: Estonia,Hongary,Latvian, Lithuania,Poland,Slovenia,Slovakia and Tsjechië. It will take 5-7 days for packages to arrive in these new European country's.
|
Shipping Cost per Kg |
0-2 kg |
2-5 kg |
5-10 kg |
10-15 kg |
15-20 kg |
20-30 kg |
|
Europe Priority |
15 euro |
25 euro |
33 euro |
41 euro |
49 euro |
59 euro |
If you want to place a heavy order above 30 kg or a large order reductions are possible, contact us to know more about shipping costs.
Europe Priority Express
Priority Express shipments will get handled faster than regular Priority shipments.
Traxity
Traxity is a new shipping option since 17-04-2004 comparable with the speed of a courrier service. Which makes sure that your package arrives after two days. Cheaper then a courier but almost just as fast! Traxity shipments can be tracked on the internet. This is only possible for a shipment up to a weight of 2 kg maximum. And only to the following country's for the moment:Germany,Ireland,Portugal,Sweden,United Kingdom,Finland,Ijsland,Schotland (3days) and Denmark.
Outside Europe
Package Track and TraceNow it's also possible for some non-european countries to track there packages online such as : Brazil, Canada, Costa Rica, Hong Kong, Israël,Japan,Usa,Korea,Peru,Qatar,Romenia and Singapore.
Outside Europe Priority
|
Australië |
6-8 days |
Canada |
5-6 days |
|
Brazilië |
6-9 days |
Hongkong |
5-7 days |
|
Japan |
4-5 days |
United States |
4-6 days |
|
South-Africa |
8-10 days |
Israël |
4-5 days |
|
Shipping Cost per Kg |
0-2 kg |
2-5 kg |
5-10 kg |
10-15 kg |
15-20 kg |
|
Outside Europe Priority |
23 euro |
29 euro |
56 euro |
105 euro |
105 euro |
Outside Europe Priority Express
This is the fastest shipping option we can offer non-european customers. This option costs a litte extra but shipments get handled faster then normal priority shipments. Full Priority all the way. We recommand this option for the fastest possible delivery when ordering abroad.
Weight: Maximum weight of 20 kg per order is allowed for outside europe. Maximum weight of 30 kg per order inside europe.
For very large orders we can ship the goods by truck or other ways of shipping and reductions are negotionable. Contact us to know more.
Payment Options
There are a variety of methods for payment that we offer such as:Visa/Mastercard , Cash,Western Union Money Transfer, or Bank Transfer at the moment.
Proccessing Visa/Mastercard
U can use your Visa Or Mastercard to pay your order through our secure gateway.
Payment by Bank Transfer
If you choose to do a Bank Transfer, it's best to go to your local Bank with these details and let them transfer the amount.
Our Details:
Bank: POSTBANK
Name: Alien Bv
BankAccount: 9309566
IBAN: NL56 PSTB 0009 3095 66
BIC: PSTBNL21
- If you use a wire transfer to make your payment, make sure you pay for transaction fees!
- Include your ordernumber as announcement
Cash Only
If you are mailing your order in, we suggest you run through the shopping cart and print out your order. Double-check everything to ensure you get the right order and to the right address. You can enclose the print out with cash well hidden in an envelope or greeting card.
No checks - No Money Orders : Due to heavy costs by dutch banks, we don't accept these payment methods.
Print Order Send Cash Flashmovie (opens in a new window)
Send Cash to:
Alien Bv
Landpoortstraat 15
ijzendijke 4515 CB
Holland
Order Confirmation; If you make an order, you will immediatly get send an order confirmation by email. Keep a copy of this form because all important details are listed on it.
Stock Availability; The shopping cart will not allow you to select an item if it is out of stock. However, on some rare occasions an item can go out of stock during the time it takes your order to get here. For your convenience either include an email address so we can inform you.